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Our Service
Terms

Quote validity and payment deadlines

Quote validity: All quotes are valid for 7 calendar days from the date issued.

Deposit deadline: Your initial deposit must be paid within 3 calendar days of accepting the quote to secure a slot on the writing calendar.

Final balance deadline: Any remaining balance must be paid within 7 calendar days of the deposit (or before the first submission date, whichever comes first).

Late payments: If a payment is late by 48 hours, IBS pauses work until payment clears and timelines shift accordingly.

Reactivation fee: Restarting a paused file may require a paid reactivation fee (applies when the pause causes calendar disruption and the team must rebuild timelines).

Revisions and Scope control

  • Included revisions (standard):
    Each major document includes 2 revision rounds. Revisions must be requested within 7 days of receiving the draft, otherwise the draft is considered accepted.
  • What counts as a revision:
    Improvements to structure, clarity, program fit, storytelling, and tightening language within the agreed direction.

Assistantship and post admission support

  • IBS includes post admission assistantship support for up to 2 opportunities (for example 2 assistantship outreach campaigns, 2 faculty outreach targets, or 2 negotiation support tracks).
  • Additional assistantship opportunities beyond 2 are billed at $100 USD per opportunity.
  • High volume outreach or intensive cycles may be offered as a retainer: $500 USD per month.

Communication policy

  • All communication is managed through one primary channel (email or WhatsApp).
  • IBS response time is within 24 business hours, Monday to Friday.
  • Weekend support and communication not guaranteed unless a rush service is purchased.

No Guarantees

  • IBS cannot guarantee admissions, scholarships, funding, assistantships, or interview outcomes.
  • Decisions are made by institutions and committees.

Payment is valid for one application cycle only

  • Each IBS package applies to one admissions cycle only (one intake term and year).
  • If you defer, change intakes, or delay submissions beyond the agreed cycle, you may either:

    • purchase a cycle extension for $750 USD, or
    • start a new engagement if the scope has materially changed.

No Refunds

  • Non-refundable services: IBS services are time and capacity based. Once onboarding begins, all payments are non-refundable, including if you decide not to apply, change your plans, miss deadlines, or become unresponsive.
  • Termination due to misconduct: If IBS must terminate the engagement due to client misconduct or repeated non-compliance, payments remain non-refundable because time and effort have already been invested.

What counts as a rewrite (extra charge):

  • Any request that changes the original strategy or requires rebuilding documents from scratch, including:
    • Changing programs, degree type, or research focus after drafting
    • Changing your primary narrative direction after drafts are completed
    • Withholding critical information and adding it later, requiring major reconstruction
    • Replacing schools after work is completed for those schools
  • Fees for additional work:
    • Additional revision rounds beyond what is included: $150 USD per round per document
    • Full rewrite of a major document (SOP or personal statement): $450 USD per rewrite
    • New school added after strategy is finalized: $600 USD per school (includes school specific positioning and document alignment)

Pause in payments equals pause in work

  • IBS operates on a pay to progress basis. If scheduled payments stop, work also stops.
  • Delays caused by paused payments may require reprioritization and may not be able to resume immediately.

Right to decline or terminate

  • IBS reserves the right to decline clients or end engagements that involve abusive behavior, harassment of employees, non-cooperation, or repeated missed deadlines and no responses.

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